Privacy policy

SafeGuard Privacy Policy

This Privacy Policy describes how SafeGuard (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from safeguardcovers.com.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Order Information: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Device Information: Version of web browser, IP address, time zone, cookie information, and how you interact with the Site.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

3. Sharing Personal Information (Logistics & Freight)

To fulfill our contract with you, we share your Personal Information with third-party service providers, including:

  • Shopify: To power our online store.
  • Logistics & Freight Partners: We share your name, shipping address, and phone number with third-party carriers (e.g., UPS, Canpar, Day & Ross) specifically to facilitate delivery coordination, tailgate services, and tracking.
  • Proof of Delivery: Our carriers may use GPS data and photographic documentation to provide "Proof of Delivery." By purchasing, you acknowledge that this data is collected by the carrier to verify the successful transfer of physical possession of the goods.

4. Canadian Privacy Rights (PIPEDA/Bill C-27)

In accordance with Canadian privacy laws, we provide the following protections:

  • Plain Language: We strive to ensure our data practices are described in clear, non-technical language.
  • Individual Access: You have the right to request access to the personal information we hold about you.
  • Correction & Deletion: You may request that your personal information be corrected or deleted, subject to our data retention requirements for warranty purposes.
  • Privacy Officer: For any inquiries regarding your data, please contact our designated Privacy Officer at [Your Support Email]. We will respond to all requests within 30 days.

5. Data Retention (The 10-Year Rule)

When you place an order through the Site, we will retain your Personal Information for our records. Because SafeGuard provides a 10-Year Limited Warranty, we maintain purchase records (Name, Order #, and Address) for the duration of the warranty period to facilitate future service, structural claims, and safety notifications.

6. Cookies & Tracking

We use cookies to enhance your browsing experience and analyze site traffic. By continuing to use our Site, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

7. International Transfers

Your personal information may be transferred to, and processed in, countries other than Canada (including the United States) where our service providers or Shopify servers are located. We ensure that all such transfers comply with applicable data protection laws.

8. Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.